large_2024 Hero Image 21.jpeg

medium_2024 Hero Image 21.jpeg

small_2024 Hero Image 21.jpeg

thumbnail_2024 Hero Image 21.jpeg

2024 Hero Image 21.jpeg

Holly has been working in the pharmacy benefit management (PBM) industry for over 12 years. She began my career with the organization in 2011 as a Client Service Representative. In the roles in the organization, she has drafted plan changes, helped to resolve client and member issues while providing excellent customer service. She also handles benefit and member questions as well as other inquiries from my clients.

In her current role as a Sr. Cares Specialist (Centralized Advocacy, Resolution &amp; Escalation Specialist) she assist her clients with day to day service issues, claim inquires, adjustments, Prior Authorization inquiries, entering overrides, and member/pharmacy outreaches.

Holly currently reside in West Allis, WI (Milwaukee Area) and am a mother to 3 beautiful girls. I also have 3 fur babies (Bella, Jaxson and Scooter). In her spare time, her family loves to go camping. She also love to bake desserts for family get-togethers. She enjoy relaxing outdoors with a good book and hanging out with her family and friends, especially by the campfire.&nbsp;

thumbnail_Holly Barkovich.jpg

Holly Barkovich.jpg

Sr. CARES Specialist

As a pharmacy account manager, I serve as the day-to-day contact for assigned Optum Rx customers and act as a direct liaison between Optum Rx internal departments and the customer. My responsibilities include:
Assisting with new customer benefits implementation and transition to assigned operational resources within the team.

Managing the day-to-day operational functions in the areas of client benefit design setup and changes, product implementation and other service delivery projects to ensure operational quality and client satisfaction

Coordinating with clients, consultants and vendors to establish and manage data file feeds, standard and ad-hoc reports for clients.

Facilitating customer training on the Web-based claims system access tool, which allows clients to view real time claims, history, and eligibility

Representing clients as internal liaison for all operational inquiries and requests

I prioritizes each customer’s needs and support the goal of Optum Rx to deliver exceptional service and overall satisfaction.
I joined Optum Rx in 2011. My previous experience includes a variety of roles, including BCT and RxCCR HealthPlan team where my responsibilities were to develop and implement effective/strategic business solutions through research and analysis of data and business processes, collaborate and communicate with internal business partners and UMR support team, identify root cause and trends by researching numerous systems including but not limited to RxCCR, RxClaims, and other platforms. I enjoy working out 5 times a week including hiking with my 2yr old Shorkie, traveling for leisure, and cooking new dishes.

thumbnail_Kendra 2023.jpg

Kendra 2023.jpg

Pharmacy Account Manager, Client Management TPA 

thumbnail_Tarah_Smith_Headshot.jpg

Tarah_Smith_Headshot.jpg

Sr. Director, Strategic Patnerships

Partner Site - Optum Rx brand

B2BHomeDeliveryOverviewSheet.pdf

Home Delivery Pharmacy

External Product Guide_2025.pdf

Overview of Optum Rx products intended for external, client‑facing use

Optum Rx 2026 External Product Guide 

B2B_Digital_Tools_Sell_Sheet_March_2026_Final (1).pdf

Member Digital Tools

Copay Card Accumulator Adjustment Program.pdf

Copay Card Accumulator Adjustment Program

Partner Site

Creating Connections

A better path to affordable benefits

Personalized Care

OptumRx Customer Obsession: Unstoppable

Helping People Be Well

Optum Care: Scott's Story

OptumRx Customer Obsession: Be The Change

Optum Infusion

Optum Rx Client Testimonials

Therapy Solutions for Inflammatory Conditions: Mike's Story

OptumRx Customer Obsession: Treat Them Like Family

Optum Member Story

Sara's Story: Cystic Fibrosis

Hemophilia: Optum Specialty – Jennifer’s Story

Therapy Solutions for Multiple Sclerosis

B2B Optum Specialty Pharmacy Clinical Client Story

Hemophilia: Optum Specialty – Member Story

Hemophilia: Therapy Solutions

CIDP Story: Scott Cook

Chronic Kidney Disease: James's Story

Hemo-Client Final

Optum Rx affordability initiatives

Pro Tips: Copy + Paste

Teams Collaboration

PowerPoint Themes

Right Click Shortcuts

Managing File Sizes

Presentation Maker

Presentation Hub overview

PreCheck MyScript Member Journey

PBM 101

Meds on Track Member Journey

IV Push Infusion: English

Parenteral Nutrition - English

SASH instructions - English

Gravity flow infusion - English

Elastomeric device – English

educational video for the mobile application

Optum Rx Mobile App

Mini-bag plus - English

Optum Rx Overview

Curlin pump - English

Reporting and Analytics Capabilities Webinar

Quartz Member Experience Capabilities Webinar

Member Experience Capabilities Webinar

Quartz Government Programs Oversight and Support Capabilities Webinar

Government Programs Oversight and Support Capabilities Webinar

Quartz Formulary Publishing and PA Capabilities Webinar

Formulary Publishing and PA Capabilities Webinar

Quartz Claims Systems Capabilities Webinar

Claims Systems Capabilities Webinar

Quartz Clinical Programs Capabilities Webinar

Clinical Programs Capabilities Webinar

Easy Payment Plan

Microsites

Video Library

Collateral Maker

Presentation Hub

Implementation - Direct

Account Management - Direct

Executive Overview - Direct

Opening and Introductions - Health Plans

Finalist Best Practices Banner - Mahrt

Price Edge

Home Delivery EPP

Introducing Medicare Prescription Payment Plan Solution from Optum Rx

Curlin pump - Español

Elastomeric device – Español

Gravity flow infusion - Español

 IV Push Infusion: Español

Mini-bag plus - Español

Parenteral Nutrition - Español

MedicalRx Specialty Provider Network 2024

MedicalRx Specialty Provider Network

Delivering cost savings and better outcomes: HealthTrust

Optum-Emblem Health Partnership

SASH instructions - Español

ParetoHealth PRxC – New Client Workflow with UMR/Optum Rx

Optum Rx reporting 360 Diagnostics Pre-Sales

Easy generator test

Helping patients with MS

Rebate Hub Executive Summary

Disaggregated Benchmarks

Benchmarking

Optum Rx reporting 360 Drug Detail

Optum Rx reporting 360 Member Detail

Delivering cost savings and better outcomes: Optum Rx

CHRISTUS Health Thank you

Benefit Central™

Optum Rx Home Delivery - Mesa Tour

The Power of Partnership with Optum Rx

A quick introduction to our Diabetes Management Program

Diabetes Management Program introduction

Thank you Nordstrom

The facts about Pharmacy Benefit Managers

Introduction - Health Plan

Optum Rx reporting 360 Member Dashboard

ClinicalVue Trend Summary

Matt Vesledahl, Chief Finanial Officer, Optum Rx

Thank you, Kentucky Employees' Health Plan

Transparency & Accountability

PBM 201

Better Member Value

Reducing Drug Spend with Smarter Pharmacy Care

 A comprehensive approach to pharmacy benefit transparency

Transparent pharmacy benefits with Optum Rx

Thank you, AultCare

Consumer AI demonstration

Giving you actionable data to make the best decisions

Rebate reporting demonstration

A better path to pharmacy benefits and experiences

Making healthcare simpler for everyone: Advancing AI

IUOE.png

IUOE

videos

library

wtw-logo-155x50.png

wtwrxc

Home

Welcome to your custom Optum Rx site

Products and Clinical Programs

Optum Rx Programs	 		 		 		 		 		 		 

Formulary and Network

Specialty Management

Implementation and Member Services

Sales Strategy Support

Alliant logo.png

alliant

Sale Strategy Support

large_RXsolutions Hi-res logo pdf.jpg

medium_RXsolutions Hi-res logo pdf.jpg

small_RXsolutions Hi-res logo pdf.jpg

thumbnail_RXsolutions Hi-res logo pdf.jpg

RXsolutions Hi-res logo pdf.jpg

RxSolutions

Additional Resources

Reference Guides

thumbnail_confidio logo.png

confidio logo.png

confidio

Welcome to your custom OptumRx site

thumbnail_Elf.jpg

Elf.jpg

Julie Test Site

Prospect Site

Better Together

Video Playlist

Built for you. Ready for what's next.

thumbnail_P32H Logo.png

P32H Logo.png

Point32Health

Point32 Health Partner Site

Point32Health Partner Site

Value Story

Consultant Guide

Competitive Intel

Sales Training Files

Default Microsite fuiv

thumbnail_EH logo.jpg

EH logo.jpg

ehpc

Optum Rx Programs

small_HAC Logo.PNG

thumbnail_HAC Logo.PNG

HAC Logo.PNG

The Power of Partnership 

Committed to offering more

rxbenefits_logo.png

RxBenefits

Collective Health logo.jpg

CollectiveHealth

thumbnail_BCBSMI.jpg

BCBSMI.jpg

Blue Cross Blue Shield of Michigan

A better path to affordable benefits

Tall Tree Administrators team

Your featured resources